When an "Includes" Note Appears After the Start of a Chapter

question 24

True/False

When an "Includes" note appears after the start of a chapter, the note governs the entire chapter.

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Definitions:

Customer Relationship Management

A strategy for managing an organization's interactions with current and potential customers using data analysis about customers' history.

Financial Management

The practice of planning, directing, monitoring, organizing, and controlling the monetary resources of an organization or individual.

HR Management

The strategic approach to the effective management of people in an organization, focusing on policies and systems to improve employee performance and satisfaction.

Operations Management

The area of management concerned with designing and controlling the process of production and redesigning business operations in the production of goods or services.