NYNEX Must Schedule Round-The-Clock Coverage for Its Telephone Operators

question 24

Essay

NYNEX must schedule round-the-clock coverage for its telephone operators. To keep the number of different shifts down to a manageable level, it has only four different shifts. Operators work eight-hour shifts and can begin work at either midnight, 8 a.m., noon, or 4 p.m. Operators are needed according to the following demand pattern, given in four-hour time blocks.

Formulate this scheduling decision as a linear programming problem, defining fully your decision variables and then giving the objective function and constraints.

Identify the characteristics of risk-averse, risk-neutral, and risk-loving behaviors.

Calculate expected utility to make informed decisions in uncertain situations.

Understand the role and calculation of insurance in managing risks.

Recognize the difference between expected value and expected utility.

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Definitions:

Diversity

The inclusion of individuals from a wide range of cultural, ethnic, gender, and socio-economic backgrounds, resulting in a rich variety of perspectives.

Maids' Uniforms

Specific attire designed for individuals working as maids, often signifying their role and maintaining a professional appearance.

Non-verbal Communication

The process of conveying a message without the use of words, through gestures, facial expressions, and body language.

Culturally Learned

Behaviors, norms, and values that are acquired through the influence of a specific cultural environment.