During a Recent Conversation, Alexis Observed Patricia Making a Nonverbal

question 21

Multiple Choice

During a recent conversation, Alexis observed Patricia making a nonverbal gesture that she could not interpret. Later, she asked Patricia what she had really meant. Which strategy was Alexis using to get the information?

• A) the expectancy violation model
• B) visual dominance
• C) cultural context
• D) perception-checking

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Definitions:

Team Selling Approach

A sales strategy where a group of individuals with different expertise collaborate to meet the specific needs of a customer.

Operating System

is software that manages computer hardware and software resources, providing common services for computer programs.

Straight Commission

A compensation model where employees are paid a percentage of the sales they generate, with no base salary.

Handled Objections

Refers to the process of addressing and overcoming objections or concerns raised by potential customers during a sales process.