Scenario B.4 Customers Arrive at an Airline Ticket Counter at the Rate

question 18

Multiple Choice

Scenario B.4
Customers arrive at an airline ticket counter at the rate of 50 customers per hour, according to a Poisson distribution. There are three ticket agents. Customers select the first available agent from one line. Each agent can process 20 customers per hour with exponential service times.
-Use the information in Scenario B.4. What is the average utilization of the three-agent system?

• A) less than or equal to 80 percent
• B) greater than 80 percent but less than or equal to 85 percent
• C) greater than 85 percent but less than or equal to 90 percent
• D) greater than 90 percent

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Definitions:

Permanent Change

A lasting alteration in behavior, situation, or environment that does not revert back to its original state.

Cognition

The act of learning and comprehending by using one's thoughts, experiences, and sensory inputs.

Conditioned Stimulus

A stimulus that was once neutral but, through association with an unconditioned stimulus, eventually provokes a conditioned reaction.

Unconditioned Stimulus

A stimulus that naturally and automatically triggers a response without any need for prior learning.