Instead of Having One Worker Perform All Eight Steps to Process

question 84

Multiple Choice

Instead of having one worker perform all eight steps to process a customer, an operations manager assigns each step to a different worker. In doing so, the operations manager has increased the:

• A) number of phases.
• B) number of channels.
• C) arrival rate.
• D) interarrival rate.

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Definitions:

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The 24-hour period that includes one full rotation of the Earth, leading to the natural alternation between daylight and nighttime.

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Phototherapy

A treatment method that involves exposure to specific wavelengths of light to treat conditions like jaundice in newborns or certain skin disorders.