Create a Table That Lists Any Three Performance Measures for a Service

question 53

Essay

Create a table that lists any three performance measures for a service system in the left column. In the center column, indicate what steps management can take to improve system performance on those metrics. In the rightmost column indicate what steps management can take to improve customers' perceptions of performance on those metrics.

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Definitions:

Automobiles

Self-propelled vehicles designed for transport on public roads, commonly referred to as cars.

Cents Per Mile

An IRS-allowed method of calculating deductions for business vehicle expenses based on miles driven.

Net Investment Income

The total income received from investment assets, like stocks and bonds, minus related expenses.

Investment Interest Expense

The interest paid on money borrowed to purchase taxable investments, which can be deducted up to the amount of net investment income.