Create a Table That Lists Any Three Performance Measures for a Service

question 53

Essay

Create a table that lists any three performance measures for a service system in the left column. In the center column, indicate what steps management can take to improve system performance on those metrics. In the rightmost column indicate what steps management can take to improve customers' perceptions of performance on those metrics.

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Definitions:

Geographical Region

A specific area defined by natural or artificial boundaries characterized by distinct physical, social, or cultural attributes.

Commercialization

The process of introducing a new product into the market, making it available to consumers largely through advertising and sales strategies.

Leisure

A period of time that can be spent relaxing, engaging in recreation, or otherwise indulging in freely chosen activities.

Recreational Activities

Activities engaged in for enjoyment and relaxation, typically during one's leisure time.