Service Processes Usually Have

question 17

Multiple Choice

Service processes usually have:

• A) physical, durable output.
• B) low levels of customer contact.
• C) output that can be inventoried.
• D) shorter response times.

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Definitions:

Abilities

Refers to the skills and competencies that an individual possesses.

Problem Solving

The process of identifying a problem, defining possible solutions, choosing the best option among them, and implementing that choice.

Motivation

Motivation is the internal drive that compels individuals to act or behave in a certain manner towards achieving specific goals or fulfilling needs.

Communication

The exchange of information, feelings, thoughts, or messages between people through speech, writing, signals, or behavior.