The Process That Facilitates the Placement of Orders and Identifies

question 85

Multiple Choice

The process that facilitates the placement of orders and identifies, attracts, and builds relationships with external customers is called the:

• A) customer relationship process.
• B) new service development process.
• C) order fulfillment process.
• D) supplier relationship process.

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Definitions:

Accurate Understanding

The correct comprehension or interpretation of a message or situation, reflecting an effective communication process.

Attending

Process of focusing on a particular sound or message.

Listening Process

The active and purposeful process of hearing, understanding, remembering, evaluating, and responding to spoken messages.

Analytical

pertains to the systematic examination of something by breaking it down into its constituent parts for better understanding.