Service Processes Usually Have

question 17

Multiple Choice

Service processes usually have:

• A) physical, durable output.
• B) low levels of customer contact.
• C) output that can be inventoried.
• D) shorter response times.

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Definitions:

Stress

A state of mental or emotional strain resulting from adverse or demanding circumstances.

Voluntary Time-Outs

A strategy where individuals choose to remove themselves from a stressful or overwhelming situation temporarily, to regain composure and perspective.

Staff Morale

Staff morale is the overall outlook, attitude, satisfaction, and confidence that employees feel at work. A high morale is often associated with high productivity and retention.

Burnout

A condition of feeling physically, emotionally, and mentally drained due to extended periods of stress or irritation, especially occurring in a professional environment.