A Front Office Structure Features High Levels of Customer Contact

question 2

True/False

A front office structure features high levels of customer contact where the service provider interacts directly with the internal or external customer.

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Definitions:

Biased

Showing an unreasonable preference or prejudice for or against something.

Span Memory

Also known as memory span, it refers to the longest list of items (like digits, letters, or words) that a person can remember and repeat in correct order after one presentation.

Number Facility

The capability to easily understand numbers and perform mathematical operations.

Induction

The process of reasoning from specific instances to general principles.