Which of the Following Statements About Customer Involvement Is Best

question 108

Multiple Choice

Which of the following statements about customer involvement is best?

• A) In service industries, customer contact is of minor importance.
• B) High task divergence and flexible process flows require more flexibility of the process's employees, facilities and equipment.
• C) A firm that produces standardized products often seeks customer specifications.
• D) When customer involvement is highly customized, a process is more likely to use a standardized-services process rather than a customized-services process.

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Definitions:

Delta Waves

Slow brain waves typically associated with deep sleep and certain states of brain activity, indicative of restorative processes during sleep.

NREM Sleep

Non-Rapid Eye Movement sleep, which is characterized by slower brain waves and is divided into stages 1 through 3, with stage 3 being the deepest sleep.

REM Sleep

REM sleep, or Rapid Eye Movement sleep, is a phase of sleep characterized by fast and random movement of the eyes, vivid dreams, and increased brain activity.

REM Sleep

A unique phase of sleep in mammals and birds, characterized by rapid eye movement, low muscle tone, and vivid dreams.