An Effective Tool for Showing Steps of a Service Process

question 142

Multiple Choice

An effective tool for showing steps of a service process with a high level of customer contact is a:

• A) Pareto chart.
• B) flowchart.
• C) service blueprint.
• D) check sheet.

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Definitions:

Germline Mutations

Genetic alterations that occur in the reproductive cells of an organism and can be passed on to its offspring, potentially causing inherited disorders or traits.

Somatic Mutations

Genetic alterations acquired by a cell that can occur after conception, affecting all descendants of the mutated cell within an organism but not passed on to offspring.

Point Mutation

A Point Mutation is a genetic mutation where a single nucleotide base is changed, inserted, or deleted from a sequence of DNA or RNA.

Mutation Rate

The frequency at which new genetic mutations occur in a given genome over a specified time frame.