The Bursar's Office at a Large State School Sends a Team

question 179

True/False

The bursar's office at a large state school sends a team to the bookstore on campus to see how they handle customers and process payments. This is an example of functional benchmarking.

---

Definitions:

Throughput Time

The amount of time required for a product to pass through a manufacturing process from start to finish.

Manufacturing Cycle Efficiency

The ratio of value-added time to total lead time in a manufacturing process, indicating how efficiently the production cycle is managed.

Non-value-added Activities

Tasks or processes that do not contribute to the customer's value or the final product, often considered for elimination or reduction.

Throughput Time

The total time taken for a unit to pass through a production process, from start to finish, including both processing time and waiting time.