Performance Measures Such as Average Response Times, Repair Times, and Percent

question 5

Multiple Choice

Performance measures such as average response times, repair times, and percent defective are referred to as:

• A) benchmarks.
• B) metrics.
• C) targets.
• D) tactics.

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Definitions:

Decrease In Sales

A situation where a company or a business experiences a reduction in the number of goods or services sold over a specific period.

Bad-News Message

A type of corporate communication designed to deliver unfavorable or negative information in a manner that maintains goodwill.

Alternative

An option or choice available in addition to the current situation or proposition.

Rejection

The act of not accepting, approving, or acknowledging someone or something.