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A Service Blueprint Is a Flowchart of a Service Process

question 203

True/False

A service blueprint is a flowchart of a service process that shows which of its steps has high customer contact.


Definitions:

Marginal Cost

The change in total cost required to produce an additional unit of output.

Average Total Cost

Total cost divided by the number of units produced. It is sometimes called per-unit cost.

Long Run

A time period long enough to allow the firm to vary all of its factors of production.

Price Searchers

Firms that face a downward-sloping demand curve for their product. The amount the firm is able to sell is inversely related to the price it charges.

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