An Effective Tool for Showing Steps of a Service Process

question 142

Multiple Choice

An effective tool for showing steps of a service process with a high level of customer contact is a:

• A) Pareto chart.
• B) flowchart.
• C) service blueprint.
• D) check sheet.

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Definitions:

Termination

The conclusion or ending of a professional relationship, program, or intervention, often after goals have been met or services are no longer needed.

Contact The Person

Contacting the person refers to reaching out to someone directly through various means of communication, such as phone calls, emails, or face-to-face interactions, to convey information or resolve issues.

Task Achievement Scaling

A method used to evaluate the effectiveness of tasks set within interventions or programs by measuring performance outcomes.

Degree

An academic qualification awarded by a college or university to students who have completed a particular course of study.