An Effective Tool for Showing Steps of a Service Process

question 142

Multiple Choice

An effective tool for showing steps of a service process with a high level of customer contact is a:

• A) Pareto chart.
• B) flowchart.
• C) service blueprint.
• D) check sheet.

Grasp the significance of welcoming prospect objections as an integral part of the sales process.

Understand the various types of objections in sales and their characteristics.

Identify strategies for handling different objections effectively.

Distinguish between true, hidden, and stalling objections.