Because a telephone customer service center has experienced several problems, it has begun to analyze the data from customer complaints. The first step was to construct the following table. Use this data to build a Pareto chart to help identify the "vital few" problems.
Definitions:
Future Value
The amount to which some current amount of money will grow if interest earned on the amount is left to compound over time.
Market Rate
The prevailing interest rate available in the marketplace, often influenced by factors like central bank rates, inflation, and the demand for and supply of credit.
ITQs
Individual Transferable Quotas, a type of fishing management tool allocating certain catch limits to fishermen or companies.
Pacific Halibut
A species of flatfish found in the North Pacific Ocean, valued for its commercial and recreational fishing industries.
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