The Bursar's Office at Your University Decides to Benchmark the Collections

question 227

Short Answer

The bursar's office at your university decides to benchmark the collections department of a credit agency to improve their own collection rate. This is an example of ________.

---

Definitions:

Eating Meat

The consumption of animal flesh by humans.

New Employer

An organization or individual for whom one has recently started working, marking the beginning of a new employment relationship.

Conformity

The act or behavior of aligning one's attitudes, beliefs, or behaviors with those of a group or society.

Group Standard

A set of norms, values, or expectations that are established by a group and guide the behavior and attitudes of its members.