When a Process Fails to Satisfy a Customer

question 73

Multiple Choice

When a process fails to satisfy a customer:

• A) it is quite often the customer's fault.
• B) it is considered a defect.
• C) it is time to reengineer the process.
• D) it is usually half the customer's fault and half the company's fault.

---

Definitions:

Conglomerates

Large corporations that own a collection of smaller companies across various industries.

Media Consumption

Refers to the process by which individuals engage with various media platforms to access content for entertainment, information, or educational purposes.

Economic Inequality

The unequal distribution of wealth and resources among different groups or individuals within a society.

On-Demand Music

Digital streaming services that allow users to listen to music tracks, albums, and playlists anytime without owning or downloading the files.