If a Product Initially Fails to Live Up to the Customer's

question 69

Multiple Choice

If a product initially fails to live up to the customer's expectations, which dimension of quality might salvage the sale and the company's reputation?

• A) psychological impressions
• B) fitness for use
• C) support
• D) value

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Definitions:

Recording Error

A mistake made during the process of entering financial transactions into the accounting records.

Bank Service Charge

Fees charged by banks for account maintenance, transactions, and other services provided to customers, often listed in the account statement.

Outstanding Checks

Checks that have been written and recorded in the payer’s ledger but have not yet been cashed or cleared by the bank.

Another Company's Deposit

This refers to funds deposited by one company into the bank account of a different company, often for payment of goods, services, or a joint venture.