What Is One Reason That Six Sigma Is More Difficult

question 79

Multiple Choice

What is one reason that Six Sigma is more difficult to apply to service processes?

• A) There is no manual that suggests how Six Sigma can be applied to services.
• B) The work product is more difficult to see.
• C) There is no way to measure process capability of a service product.
• D) The National Six Sigma Society cautions against using it for services.

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Definitions:

Confidence

The belief in oneself and one's ability to succeed, influencing how challenges and opportunities are approached.

Observational Learning

A form of learning that occurs through watching the behaviors of others and the outcomes of those behaviors.

Reinforcing Factors

Elements or conditions that support the continuation or strengthening of behavior through positive or negative reinforcement.

Habit

A repeated behavior or practice, often performed automatically and with little conscious thought.