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The Baldrige Performance Excellence Program considers a company's business results but ISO 9001:2008 registration does not.
Mowrer's Two-Factor Theory
A theory that combines both classical and operant conditioning to explain the development and maintenance of phobias.
Punishment
A consequence that decreases the likelihood of a behavior being repeated by applying an undesirable stimulus or removing a desirable one.
Matching Law
A principle that states the proportion of responses allocated to a particular option matches the proportion of reinforcements obtained from that option.
Schedules of Reinforcement
The rules or plans for determining when and how often reinforcements, like rewards or punishments, are given in behavior conditioning processes.
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