A Hotel Tracks the Number of Complaints Per Month

question 155

Multiple Choice

A hotel tracks the number of complaints per month. When the process is in control, there is an average of 35 complaints per month. Assume that a 2-sigma control limit is used. What is the lower control limit?

• A) less than or equal to 15
• B) more than 15 but less than or equal to 20
• C) more than 20 but less than or equal to 25
• D) more than 25

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Definitions:

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Tests that measure a person’s information or knowledge.

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Tests that assess an applicant’s capacity or aptitude to function in a certain way.

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A method of interviewing where candidates are asked to describe past behavior in specific situations as a predictor of their future performance.

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A job interview method where candidates are asked to describe how they would respond or have responded to specific work-related situations.