The Baldrige Performance Excellence Program

question 178

Multiple Choice

The Baldrige Performance Excellence Program:

• A) involves a rigorous review process that often helps the companies define what quality means to them, regardless of the outcome.
• B) focuses on large manufacturing companies because of the impact they have on the economy.
• C) is a set of standards governing the requirements for documentation of a quality program.
• D) was devised by the International Organization for Standardization for companies doing business in Europe.

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Definitions:

Unconscious Mind

The segment of the mind that remains beyond the reach of conscious awareness, yet influences emotions and actions.

Emotional Trauma

Psychological distress caused by extraordinarily stressful events that shatter an individual's sense of security, leading to feelings of helplessness and vulnerability.

Projective Test

A type of personality assessment tool that uses ambiguous stimuli to elicit responses that are thought to reveal hidden aspects of an individual's personality.

Self-Esteem

An individual's subjective evaluation of their own worth or value, encompassing beliefs about oneself as well as emotional states.