It Takes a Service Rep an Average of Two and a Half

question 90

Multiple Choice

It takes a service rep an average of two and a half minutes to take a customer's information. Over the course of a work week, the rep handles 160 calls a day during her eight hour shift. What is the service rep's capacity cushion?

• A) 16%
• B) 33%
• C) 50%
• D) 66%

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Definitions:

Inventory

The total amount of goods or materials held in stock by a business or organization for the purpose of resale or production.

Cost of Goods Sold

The direct expenses related to the production or purchase of products a company sells.

Molding

The process of shaping a malleable substance into a specific form using a rigid frame or mold.

Operating Statement

A financial document that provides a detailed account of a company's operating activities and expenses over a specific period, also known as an income statement or profit and loss statement.