There Are Three Consecutive Steps in a Customer Service Process

question 109

Multiple Choice

There are three consecutive steps in a customer service process. The first two steps are each capable of serving 25 customers per hour while the third step can process only 20 customers per hour. Which of the following statements regarding this system is True?

• A) The entire system is capable of processing 25 customers per hour.
• B) There are floating bottlenecks in the system.
• C) If the first two steps are run at full capacity, then the third step has a waiting line.
• D) The first and second steps are bottlenecks for the system.

Understand the conventions of communication in professional settings.

Comprehend the defining characteristics of corporate culture.

Recognize the importance of ethical behavior in achieving competitive advantage.

Describe the process involved in creating effective and coherent messages.

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Definitions:

Cooperatives

Organizations owned and operated by a group of individuals for their mutual benefit, where profits and earnings are distributed among the members.

Set Prices

The act of determining the selling cost of goods or services, usually by the manufacturer or by agreement among sellers.

Monopoly Power

The ability to control price and drive competitors out of the market.

Economic Power

The capacity of an entity or country to influence or control economic activities through financial means, production capabilities, or market control.