Figure 5.2 the Figure Above Shows the Process for Customers Arriving at Process

question 41

Multiple Choice

Figure 5.2

The figure above shows the process for customers arriving at Pierre's Spa and Salon. After signing in, customers are routed to different locations in the Spa for the two different services provided. The numbers in parentheses are the time in minutes for each step of the process.
-Use the information in Figure 5.2. What is the process bottleneck?

• A) H
• B) B
• C) C
• D) D

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