A Balanced Scorecard Contains Both Customer and Internal Business Process

question 28

True/False

A balanced scorecard contains both customer and internal business process performance measures because improvements in internal business process should result in improvements in customer satisfaction.

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Definitions:

On-the-job Experience

Practical work experience gained while performing a job or occupation, typically within a specific industry or professional field.

Mandatory Requirement

A rule or standard that is required by law or policy, which must be followed.

Medical Facility

A place that offers health care services to patients, including hospitals, clinics, and urgent care centers.

Career Goal

A long-term professional aim or dream that an individual seeks to achieve in their working life.