The Balanced Scorecard Is a Technique of Performance Management That

question 2

Multiple Choice

The Balanced Scorecard is a technique of performance management that establishes and monitors four dimensions of performance:

• A)Financial,strategic,operational,and ethical performance
• B)Financial,customer,internal,and learning/innovation performance
• C)Profit,sales,productivity,and asset management performance
• D)Shareholder,customer,employee,supplier,and social performance

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Definitions:

Road Rage

Aggressive or angry behavior exhibited by drivers, often stemming from stress or frustration.

Aggressive Behavior

Acts that are intended to cause harm or pain, which may be physical or verbal in nature.

Affective Aggression

Aggression resulting from aversive affect (negative emotion that people seek to reduce or eliminate). More common among persons who believe that acting aggressively will make them feel better.

Shouts

Vocal expressions that are loud and often convey strong emotion or are used to attract attention.