Consider Any Two Factors That a Service Operation Assigns the Greatest

question 70

Essay

Consider any two factors that a service operation assigns the greatest weight when making a location decision. Using those two factors, identify one local service operation that likely used one of those factors as their top priority and a different service operation that likely used the other of your two factors as their dominant criterion. Briefly describe the business and justify your assignment of each factor as the overriding concern.

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Definitions:

Touchpoints

Refers to the various points of interaction between a brand and its customers, across different channels and moments in the customer journey.

Normative Stakeholder

An entity or individual that affects or is affected by an organization's actions, based on normative (ethical or moral) standards and expectations.

Functional Stakeholder

An individual or group that has an interest in a company's operations, products, or services due to their functional role or needs.

Functional Stakeholder

An individual or group that has a specific, practical interest or role in a project or business.