Which of the Following Is Not an Advantage Resulting from a Firm

question 23

Multiple Choice

Which of the following is not an advantage resulting from a firm outsourcing its customer service process?

• A) Specific detailed questions can be answered by the customer service representative.
• B) The firm gains more control over the customer interface process.
• C) Customer service labor costs are low.
• D) Automated systems are replaced by human contact.

---

Definitions:

Richard Walton

Often associated with the field of labor relations and organizational behavior, known for his contributions to conflict resolution and negotiation.

Fraternal Twins

Twins that develop from two different eggs fertilized by two different sperm, making them genetically similar as typical siblings rather than identical.

Identical Twins

Twins that develop from a single fertilized egg, sharing the same genetic material.

Fertilized Egg

The cell that results from the union of an egg and a sperm, marking the beginning of a new organism's development.