Which of the Following Is Not an Advantage Resulting from a Firm

question 23

Multiple Choice

Which of the following is not an advantage resulting from a firm outsourcing its customer service process?

• A) Specific detailed questions can be answered by the customer service representative.
• B) The firm gains more control over the customer interface process.
• C) Customer service labor costs are low.
• D) Automated systems are replaced by human contact.

---

Definitions:

Fairness

The impartial and just treatment of individuals without favoritism or discrimination.

Perceived Inequity

A feeling of unfairness experienced when an individual compares their own work reward ratio to that of others.

Under-Rewarded

Feeling or being inadequately compensated or acknowledged for one’s efforts or contributions.

Over-Rewarded

A situation where an individual receives more recognition or compensation than what is perceived to be fair or deserved.