The First Unit Took 10 Hours and the Third Unit

question 16

Multiple Choice

The first unit took 10 hours and the third unit took 5.68 hours. What is the improvement rate?

• A) 70%
• B) 30%
• C) 50%
• D) 90%
• E) 10%

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Definitions:

Bureaucratic Ritualism

Involves bureaucrats getting so preoccupied with rules and regulations that they make it difficult for the organization to fulfill its goals.

Dehumanization

Occurs when bureaucracies treat clients as standard cases and personnel as cogs in a giant machine. This treatment frustrates clients and lowers worker morale.

Bureaucracies

Complex organizational structures with fixed rules, a hierarchy of authority, and a full-time administrative staff, designed to coordinate and control the work of many individuals.

Bureaucratic Inertia

Refers to the tendency of large, rigid bureaucracies to continue their policies even when their clients' needs change.