Students Arrive Randomly at the Help Desk of the Computer

question 13

Multiple Choice

Students arrive randomly at the help desk of the computer lab. There is only one service agent, and the time required for inquiry varies from student to student. Arrival rates have been found to follow the Poisson distribution, and the service times follow the negative exponential distribution. The average arrival rate is 12 students per hour, and the average service rate is 20 students per hour. What is the utilization factor?

• A) 20%
• B) 30%
• C) 40%
• D) 50%
• E) 60%

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Definitions:

Interest Dispute

A disagreement between labor and management over the terms and conditions of employment, including wages, working hours, and other aspects of a job.

Seniority Based

A system or process where priority, preference, or decisions are made based on the length of time an individual has held a position or been part of an organization.

Management Decision

Actions or resolution made by business leaders or managers concerning the strategic operation, personnel, or policies of a company.

Med-Arb

A hybrid dispute resolution process combining aspects of mediation and arbitration, where a mediator may become an arbitrator if issues cannot be resolved through mediation alone.