The diagram below identifies the elements of service as provided by a soft drink vending machine. Each element has an estimate of its own reliability, independent of the others. What is the reliability of the "system"?
Definitions:
Work Environment
The setting, conditions, and culture in which employees operate, including physical layout, social interactions, and organizational policies.
Home Life
The part of a person's life that involves their domestic environment and activities, including family relationships and home management.
Individual-Organization Relationship
The dynamic between an individual employee and their workplace, encompassing aspects like engagement, loyalty, and productivity.
Employee's Ability
The skills, knowledge, and competencies that an employee possesses, which enable them to perform their job effectively.
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