Because Most Services Cannot Be Inventoried, There Is Little Place

question 52

True/False

Because most services cannot be inventoried, there is little place for JIT to help service organizations achieve competitive advantage.

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Definitions:

Making Choices

The process of deciding between two or more possibilities or options, often implying a decision-making capability.

Action and Interaction

Refers to the dynamic processes by which individuals take actions and respond to each other within a social context.

Dramaturgical Concepts

Ideas from the dramaturgical perspective in sociology, which analyzes social life as a series of performances, where individuals present themselves in ways that will be accepted by others.

Ervin Goffman

An influential sociologist known for his work on symbolic interactionism and the study of social interaction in everyday life.