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Which of the following represents an aggressive approach to demand management in the service sector when demand and capacity are not particularly well matched?
Positions
The roles or designations within an organization or structure, defining responsibilities and authority.
Performance Assessment
The process of evaluating the efficiency, effectiveness, and productivity of an employee or a team.
Past Performance
Historical record of an individual's or organization's achievements, behaviors, and contributions.
Standards
Established criteria or benchmarks that define the expected or acceptable level of quality or achievement in a specific area.
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