________ Is a Process Analysis Technique That Focuses on the Customer

question 155

Short Answer

________ is a process analysis technique that focuses on the customer and the provider's interaction with the customer.

---

Definitions:

Violation

The act of breaking or failing to comply with a rule, agreement, or law.

Social Rule

Guidelines and norms that govern behavior within a society or group, often implied and learned through social interaction.

Personal Bias

The inclination or prejudice for or against one person or group, especially in a way considered to be unfair.

Positivist Sociologists

Researchers who apply the scientific method and empirical evidence to study and understand social behaviors and structures.