"Quality Is Free," Meaning That the Costs of Poor Quality

question 193

Multiple Choice

"Quality Is Free," meaning that the costs of poor quality have been understated, is the work of:

• A) W. Edwards Deming.
• B) Joseph M. Juran.
• C) Philip B. Crosby.
• D) Crosby, Stills, and Nash.
• E) Armand Feigenbaum.

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Definitions:

Riot Squads

Specialized units within police forces designated for controlling crowds, maintaining public order, and responding to riots and large-scale disturbances.

Berlin Wall

A fortified barrier that divided East and West Berlin from 1961 to 1989, symbolizing the Cold War division between the communist and non-communist blocs.

Cold War

The period of geopolitical tension between the Soviet Union and the United States and their respective allies from the end of World War II until the dissolution of the Soviet Union in 1991.