Total Quality Management Emphasizes

question 62

Multiple Choice

Total quality management emphasizes:

• A) the responsibility of the quality control staff to identify and solve all quality-related problems.
• B) a commitment to quality that goes beyond internal company issues to suppliers and customers.
• C) a system where strong managers are the only decision makers.
• D) a process where mostly statisticians get involved.
• E) ISO 14000 certification.

---

Definitions:

Positive Practice

A learning technique involving the repetition of a desired behavior multiple times to reinforce or improve skill acquisition.

Cafeteria

Generally refers to a type of food service location within schools, hospitals, or workplaces where people choose from various food options.

Response Cost

A behavior modification technique where undesired behaviors are discouraged by removing a positive stimulus or reward.

Inappropriate Behavior

Conduct that is not suitable or proper in a specific setting, often violating social or professional norms.