Building High-Morale Organizations and Building Communication Networks That Include Employees

question 104

Multiple Choice

Building high-morale organizations and building communication networks that include employees are both elements of:

• A) ISO 9000 certification.
• B) Six Sigma certification.
• C) employee empowerment.
• D) Taguchi methods.
• E) the tools of TQM.

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Definitions:

Lacrimal Bone

Small, thin bones located at the front part of the inner wall of the eye socket, forming part of the orbit.

Paranasal Sinuses

Air-filled spaces located around the nasal cavity that contribute to voice resonance and mucus production.

Ethmoid Bone

A spongy, delicate bone that forms part of the cranial floor and nasal cavity, contributing to the nasal septum and the orbital walls.

Nasal Conchae

Long, narrow, curled shelves of bone that protrude into the breathing passage of the nose to increase surface area for moistening, warming, or cooling the air entering the lungs.