Examlex
Identify the seven major concepts of TQM.
Stereotype
A generalization about a group’s characteristics that does not consider any variations from one individual to another.
Person Perception
The processes by which an individual uses social stimuli to form impressions of others.
Bystander Effect
The tendency of an individual who observes an emergency to be less likely to help when other people are present than when the observer is alone.
Self-Fulfilling Prophecy
Social expectations that cause an individual to act in such a way that the expectations are realized.
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