What Refers to Training and Empowering Frontline Workers to Solve

question 54

Multiple Choice

What refers to training and empowering frontline workers to solve a problem immediately?

• A) just-in-time
• B) poka-yoke
• C) benchmarking
• D) kaizen
• E) service recovery

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Definitions:

Groupthink

Groupthink is a psychological phenomenon that occurs within a group of people when the desire for harmony or conformity results in an irrational or dysfunctional decision-making outcome.

Team Satisfaction

The level of contentment members feel towards their team, often influenced by the team's success, relationships, and perceived value.

Cross-Training

A training method involving multiple types of exercises or the development of diverse skills to enhance overall performance and flexibility.

Teammate Roles

The specific functions or parts played by members within a team to achieve the group's objectives.