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Which of the Determinants of Service Quality Involves Performing the Service

question 126

Multiple Choice

Which of the determinants of service quality involves performing the service right the first time?


Definitions:

Finishing Department

The final stage in the manufacturing process where products are completed, packaged, and prepared for delivery.

Direct Labor-Hour

A measure of the work time spent by employees who are directly involved in the production process.

Manufacturing Overhead

The indirect factory-related costs that are incurred when a product is manufactured.

Forming Department

A section within a manufacturing process where raw materials are shaped or formed into parts before being assembled into final products.

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