What Is a Popular Measurement Scale for Service Quality That

question 199

Multiple Choice

What is a popular measurement scale for service quality that compares service expectations with service performance?

• A) COQ
• B) SPC
• C) KAIZEN
• D) SERVQUAL
• E) TQM

---

Definitions:

Republic of Venice

A sovereign state and maritime republic in northeastern Italy, which existed from the 8th century until 1797.

Palladio

Italian architect Andrea Palladio, active during the Renaissance in the 16th century, known for his influential architectural treatises and classical style.

Mannerist Painter

An artist associated with the Mannerism movement, which emerged in the late Renaissance, characterized by artificiality, elongated proportions, and a tension between naturalism and exaggeration.

Swirling Clouds

Descriptive of a pattern or movement often depicted in art, suggesting the dynamic and flowing form of clouds in motion.