Deming's Writings on Quality Tend to Focus on the Customer

question 95

True/False

Deming's writings on quality tend to focus on the customer and on fitness for use, unlike Juran's work that is oriented toward meeting specifications.

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Definitions:

Humanist Approach

A psychological perspective that emphasizes individual potential for growth and the concept of free will.

Personality

The combination of characteristics or qualities that form an individual's distinctive character.

Self-actualized Person

An individual who has realized their potential and seeks personal growth and peak experiences.

Abraham Maslow

A psychologist known for creating Maslow's hierarchy of needs, a theory of psychological health predicated on fulfilling innate human needs in priority, culminating in self-actualization.