All of the Following Costs Are Likely to Decrease as a Result

question 35

Multiple Choice

All of the following costs are likely to decrease as a result of better quality EXCEPT:

• A) customer dissatisfaction costs.
• B) inspection costs.
• C) scrap costs.
• D) warranty and service costs.
• E) maintenance costs.

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Definitions:

Marketplace Conditions

The various factors influencing the environment in which businesses operate, including competition, customer preferences, and economic trends.

Human Resource Systems

The integrated framework of policies, processes, and tools for managing an organization's workforce.

Theory O Change

Based on activities that increase organisational performance capabilities.

Employee Commitment

refers to the psychological attachment and loyalty a worker feels towards their employer, often reflected in their willingness to go above and beyond their basic job requirements.