"Quality Is Free," Meaning That the Costs of Poor Quality

question 193

Multiple Choice

"Quality Is Free," meaning that the costs of poor quality have been understated, is the work of:

• A) W. Edwards Deming.
• B) Joseph M. Juran.
• C) Philip B. Crosby.
• D) Crosby, Stills, and Nash.
• E) Armand Feigenbaum.

Explain the impact of the learning effect on cost prediction.

Understand the significance of the coefficient of determination in regression analysis.

Analyze reasons behind non-direct variation of costs with production volume.

Recognize cost drivers and their importance in cost behavior analysis.

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