Of the Several Determinants of Service Quality, Access Is the One

question 70

True/False

Of the several determinants of service quality, access is the one that relates to keeping customers informed in language they can understand.

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Definitions:

Organizational Culture

Refers to the shared values, beliefs, and norms that influence the way employees think, feel, and behave within an organization.

Resource Limitations

Constraints in the availability of resources such as time, money, and materials, which can affect the completion of tasks or projects.

Interorganizational Agreements

Formal or informal arrangements between two or more organizations to achieve specific goals.

Organizational Development

A field of research, theory, and practice dedicated to expanding the knowledge and effectiveness of people to accomplish more successful organizational change and performance.